Is250 Privacy Policy — Protecting Your Personal Information
Your privacy is our priority. This document clearly explains how is250 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
Updated: January 2026
1. Information We Collect
When you register and use the is250 platform, we collect various types of information to ensure our services run smoothly and securely. The types of information collected are as follows:
Personal Account Information
- Full name, date of birth, phone number, and email address provided during registration.
- Username and password created to access your is250 account.
- Identity verification documents submitted during the account verification process, where required.
Payment Information
- Deposit and withdrawal transaction details in Malaysian Ringgit (RM / MYR), including payment methods used such as FPX or local digital wallets.
- Bank account number registered for withdrawal purposes — stored in encrypted format and never shared in full with any party.
- Transaction history within the is250 platform for financial record-keeping and dispute resolution purposes.
Device & Browser Information
- IP address, device type, operating system, browser type and version used to access the platform.
- Session data including login time, session duration, and pages visited within the platform.
- General location data based on IP address for security and compliance purposes.
Usage Data & Preferences
We also collect information about how you interact with the is250 platform — games played, features used, and display preferences. This data helps us improve the user experience over time.
2. How We Use Your Information
Is250 only uses collected information for legitimate purposes directly related to delivering platform services. These purposes are:
- Account management: Create, verify, and securely maintain your user account.
- Transaction processing: Processing deposits, withdrawals, and all financial activity on the platform in MYR.
- Platform security: Identify and prevent fraudulent activity, account misuse, or other security threats.
- Customer support: Provide assistance and resolve issues reported by users.
- Service improvement: Analysing usage patterns to improve platform functionality and design.
- Legal compliance: Comply with legal obligations, regulations, and directives from relevant authorities.
- Communications: Send important notifications related to your account, security, or platform updates.
We do not use your information for third-party marketing purposes or sell your personal data to any external parties.
Privacy Policy Contents
- Information Collected
- Purpose of Use
- Cookies & Tracking
- Storage & Security
- User Rights
- Changes & Contact Us
3. Cookies & Tracking Technologies
The is250 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small data files stored on your device when you access our website.
Types of Cookies Used
- Session cookies: Used to maintain your login session while browsing the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your preferences such as display language and interface settings for a smoother experience on future visits.
- Security cookies: Helps identify and prevent suspicious activity or unauthorised access to your account.
- Analytics cookies: Anonymised data on platform usage patterns is collected for internal service improvement purposes. This data is not linked to your personal identity.
You can configure your browser settings to block or delete cookies at any time. Please note, however, that blocking certain cookies may affect the functionality of the is250 platform, including the possibility of being unable to log in or use certain features properly.
4. Data Storage & Security
Is250 takes security seriously to protect your personal information from unauthorised access, disclosure, alteration, or destruction. The protective measures we employ include:
- SSL/TLS data encryption for all communications between your browser and our servers, ensuring transmitted information cannot be intercepted.
- Passwords are stored in hashed format using strong encryption algorithms — we never store passwords in plain text.
- Strict internal access controls — only is250 staff with specific authorisation may access user data, and only to the extent necessary for their role.
- A round-the-clock security monitoring system to detect any suspicious access attempts.
Data Retention Period
Your personal information is retained for as long as your account remains active. Following account closure, we may retain certain information for a period required by Malaysian law or for dispute resolution purposes. Data that is no longer needed will be securely deleted in accordance with our standard procedures.
Sharing with Third Parties
Is250 does not sell your personal information to third parties. We only share necessary data with licensed payment processors that assist in handling your financial transactions, and only to the extent required to process those transactions. All third parties involved are required to comply with data protection standards equivalent to our own.
5. Your Rights as a User
As an is250 platform user, you have the following rights regarding your personal information:
Right to Access
You have the right to request a copy of the personal information we hold about you. Submit your request to the is250 customer support team and it will be processed within a reasonable timeframe.
Right to Correction
If you find that your personal information in your is250 account is inaccurate or outdated, you have the right to request a correction. You can update certain details directly through your account settings, or contact our support team for further assistance.
Right to Deletion
You have the right to request deletion of your personal information. However, is250 may be required to retain certain information for a period stipulated by law — for example, financial transaction records. Deletion requests will be assessed and processed in accordance with applicable legal obligations.
Right to Withdraw Consent
You may withdraw your consent to certain uses of your data — such as receiving promotional communications — at any time through your account settings or by contacting customer support.
6. Policy Changes & How to Contact Us
Changes to This Privacy Policy
Is250 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, technologies used, or applicable legal requirements. Where significant changes are made, we will notify users via the platform or their registered email address at least 14 days before the changes take effect.
Your continued use of the is250 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of the latest updates.
Contact Our Team
If you have any questions, concerns, or wish to exercise your data privacy rights, please reach out to the is250 support team through the following channels:
- Email: [email protected]
- Live Chat: Available within the is250 platform for logged-in users.
We are committed to responding to all privacy-related enquiries within seven business days. For general questions about the platform, you may also refer to the FAQ us.
Your Data Is Safe With Us
Is250 is committed to protecting every user's privacy. Register an account with confidence or log in to continue enjoying our platform.